Android App Ratings & Reviews

OneWorkForce logo

OneWorkForce

  • 0 votes
LoadingAdd to My Apps
PriceFree
CategoryBusiness
Version1.2
DeveloperCOLLAB
Added3 years ago
App Views0 views
Votes0 votes
Google Rating5
Ratings1
by On May 16, 2011
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OneWorkforce Mobile is a state-of-the-art mobile app for Android, that allows you to real-time monitor your contact center activity anywhere and anytime.Follow your services and agents, compare real and planned indicators and always keep track of your SLA… while away from the contact center.It is possible to analyze several KPIs (Service Level, Demand, Answered, Abandon Rate, Average Service Time, Agents and Average Speed of Answer) and visualize each KPI chart detail in daily or 15 minute intervals. All the real time KPIs can be compared to their planned counterparts to immediately identity deviations.

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