Steve Jobs, with a bit of a smirk on his face, announced only 0.55% of all iPhone 4 owners called AppleCare regarding antenna or reception issues. He thought this was a rather small number, but considering there are 3,000,000 iPhone 4 owners, that’s still 16,500 who actually spent time to call AppleCare. Anyway, Steve Jobs made it a point to show how other smartphones lose reception when held in a certain way. The phones he used were the BlackBery Bold 9700, HTC Droid Eris, and Samsung Omnia II. While RIM already made their own statement on the matter, HTC backed up the Droid Eris with a number of its own. Eric Lin, Global Head of PR for HTC, said in a statement to Pocket-Lint:
“Approximately .016% of customers. We have had very few complaints about signal or antenna problems on the Eris.”
Only 0.016% of all HTC Droid Owners called HTC’s customer service regarding antenna or reception issues. Unfortunately, we don’t know how many Droid Eris devices were sold, but it’s still a very telling number. HTC Droid Eris owners hardly ever call to complain about reception issues because I am sure it’s hard to death grip the phone. With the iPhone 4, it’s clearly indicated where not to hold your phone and it’s in a spot where many users hold the phone normally. It’s a shame Apple had to show other phones just to prove a point that not all smartphones are perfect. Personally, I’m glad HTC fired back with a statement of its own.