The rapid rise of VOIP, and why it is the future of communication

When it comes to communication technology, it is hard to look past the humble telephone as the single most useful invention of our time. To this very day, most of us keep in touch with friends and family using either a landline or more recently, our mobile phones. Things have come a long way since Alexander Graham Bell brought us long distance communication, and the next big step in the technology is probably being used by you and your cohorts already, and that next step is VOIP.

VOIP (or Voice Over Internet Protocol) in simple terms, is audible communication routed through the internet. The earliest widely adopted forms of this tech were Skype, AIM, and MSN Messenger. While they were a little patchy in their infancy, the likes of Skype have gone from strength to strength, not only becoming the primary way we chat with friends and family abroad, but also for internal and external business-centric communications. With the advent of video calling, VOIP services have now usurped the traditional phone call in functionality, and with the vast majority of them also including a text-chat component, there is often very little need for other communication software. With so many different VOIP solutions to choose from, and with pretty much every single one being available as a smartphone app, finding the one that suits your needs shouldn’t be too difficult.

Save money, gain functionality

With so much going for VOIP apps, the future of both personal and professional communication looks to be firmly leaning towards the internet-based technology. Whatsapp, since introducing voice calling (and more recently video calling) has surpassed Skype as the VOIP choice of the masses, while the likes of Slack and again Skype, remain dominant in the field of business. Many VOIP solutions for business offer cheap calls to landlines, as well as the ability to take your business telephone number with you and work remotely, which is either extremely difficult or impossible to do with traditional phone lines.

As if all that wasn’t enough, some VOIP services also allow for integration with popular apps such as SalesForce and Insightly, allowing businesses to see data on how well employees are doing when it comes to converting potential customers into paying ones, see which employees are performing well, and plenty of other data that line managers could find useful. As time goes on, these integrations will only become more powerful, leaving those who rely on antiquated fixed landlines in the dust.

More data means better understanding

Having such powerful tools on your mobile phone can be a huge game changer for businesses. Whether you need to route calls to other team members, join a 3-way call, or even host a remote online presentation for your team, the chances are there is a VOIP service that will fulfill your needs. As these services become smarter, the information they reap will no longer be seen as a nice bonus, but a requirement. As the saying goes, ‘knowledge is power’, and as such, the more data you can get from these apps, the better equipped you will be to move your business forward in the right direction.

So whether you just want to keep in touch with family and friends, or you are looking to build a robust communication system for your business, VOIP apps and services will help you save money, and be more productive. If you aren’t using them already, the chances are you soon will be. A future based on fixed landlines is not going to happen. The future is mobile, and with such a plethora of options available to you, why would you choose to anchor yourself to one spot? VOIP solutions that actually work are here; and it is time to embrace them and their functionality to the fullest.

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