Bomgar is the worldwide leader in secure, appliance-based remote support solutions. This support client should be downloaded only at the direction of a Bomgar-powered support desk representative whom you have solicited for technical support on your Android device. Upon installing the Bomgar support client, you will be prompted to enter a URL and a session key. Your support representative will give you both pieces of information. After entering this information, you will be connected to the technical support representative who will be able to chat with you and view your device